Frequently Asked Questions

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When will my order be shipped?
Most in-stock items will ship within 48 hours, and usually same day or next day. If an order is back-ordered we will advise you by email.

How will my order be shipped?
All orders are shipped via FedEx from our New York warehouse. If you would like us to use your FedEx or UPS account please let us know when you place your order.

Where do you ship from?
Our warehouse is in Westchester County, New York – just outside of New York City.

Do you ship internationally?
Yes, we ship all over the world. However, international orders may not be placed online. Please contact us by email, fax or phone to place orders to be shipped outside the USA.

What is your return policy?
To return an item to our company, please follow these steps:

  • Item(s) must be returned within 30 days of our ship date to you.
  • Item(s) must be in original packaging, in resalable condition.
  • Contact us by e-mail at store@canettidesigngroup.com advising us of your wish to return the item(s).
  • Include a brief note referring your order number.
  • Send your return to:

Westchester Art & Frame
Attn: Canetti Design Group Returns
1931 Commerce Street
Yorktown Heights NY 10598

We cannot refund your original shipping charges. The cost of the returned merchandise will be credited to your credit card. If you have any questions, please call us at (646) 791-8242 or e-mail us at store@canettidesigngroup.com.

Will you share my private information?
We take the protection and proper use of your personal information seriously. We respect your privacy and take great care to safeguard information in our possession. Your preferences for use of your information are our highest priority.

We do not share customer information (including e-mail addresses) outside of our company unless it is necessary to provide you with our products or services (for example, shipping your products to you or notifying you of problems/updates with your order), or we are legally required to do so.

 

PLEASE CONTACT US BY PHONE OR FAX IF YOU HAVE ANY QUESTIONS
OR PREFER TO PLACE YOUR ORDER WITH A LIVE PERSON.

voice 646-791-8242
fax 914-801-4080

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